 | Adding the Blackberry Service to your Exchange Account | |
 | If you have previously purchased the serviceLogin to your account control panelIf you have multiple Exchange accounts, select the correct subscription |
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| Adding the ActiveSync Service to your Exchange Account | |
| In order to add ActiveSync (for iPhone or Windows Mobile devices) to your Exchange account, please login to your customer control panel and access the following menu options in order to purchase the ActiveSync service:Billing > Upgrade Wiza |
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| Mobile provider Blackberry services - which is the right one for me? | |
| Most major mobile providers offer two different services to their customers who want to use Blackberry devices to send and receive email. They commonly refer to these two services as BES and BIS: |
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| Activating your Blackberry with your Hosted Exchange Mailbox - Pre-checks | |
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Ensuring your Blackberry is ready to be activated requires a number of quick checks.1. Data AcceptanceIn the top right of your Blackberry screen next to the signal strength icon |
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| Activate your Blackberry | |
| Activate your Blackberry deviceWhy should I do this?Until your Blackberry handheld device is activated you will not be able to use it to send or receive email or to access your ca |
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| How to configure Nokia's Mail for Exchange | |
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This configuration has been tested with the following phone models: Nokia N95 (8GB), Nokia E71, Nokia E90When configu |
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| Wiping Your Blackberry | |
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Select the Wipe Handheld OptionOn older handhelds In the device options, click Security. |
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| Blackberry & Hosted Exchange - "Activation request failed" error explained | |
| When you activate the Blackberry service for your Hosted Exchange Mailbox an activation password is created and (optionally) emailed to you. You may see the following error message when you enter your email a |
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| Active Sync Certificate Error for Windows Mobile Devices. | |
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If you are using Windows Mobile you will need to add the correct root certificate for our SSL issuer before ActiveSync will start working. If you get an error like this "invalid server security certifi |
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| ActiveSync error - Support Code: 85010004 (permission denied) | |
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If you see this error message when activating ActiveSync on your mobile device you may need to add the correct root certificate for our SSL issuer before ActiveSync will start working. If you get an error |
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| Possible instability issues when using Mail for Exchange from Nokia (E71 and Symbian phones.) | |
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We have received a number of reports from some of our customers who use "Mail for Exchange" (For Symbian OS Nokia phones.) via ActiveSync in order to synchronize mail, contacts and calendar entries between the Hosted Exchange |
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| How to select which folders to sync with your Blackberry | |
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From the Message List Application, please select "Options" -> "Email Settings" and click the track-wheel to bring up the menu. You should see an option for "F |
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| Security tip - How to remotely wipe your ActiveSync enabled Windows Mobile device | |
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If your ActiveSync enabled Windows Mobile device has been lost or stolen and you would like to ensure that the person who has found or stolen the device will not have access to your personal/business email/calendar/contacts, you can logi |
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| Setting up Exchange ActiveSync on a Android phone | |
| Tap the Mail icon then tap "Microsoft Exchange ActiveSync"- Enter your email address in the top field and your email password in the second field- Tap "Manual Setup"- Enter the full Exchange server address in to t |
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| iPhone 4 or iOS 4 Exchange Mail, Contacts, or Calendars may not sync after update | |
| UPDATE: These issues have been resolved in iOS 4.0.1. Please update your iOS 4.0 iPhone or iPhone 4 device to the latest version of iOS using the iTunes software. For more information about this particular iOS update |
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